Warranty Policy

Shop With Confidence

At Mobrivo, we want you to feel confident when purchasing a used smartphone. Every device is carefully checked before being listed, and our warranty is designed to provide additional peace of mind after your purchase.

🛡️ Warranty Coverage

Eligible smartphones purchased from Mobrivo are covered by a warranty for [X days/months] from the date of delivery.

The warranty covers eligible hardware or functional issues that occur under normal use and were not caused by accidental damage, misuse, or unauthorized repairs.

✅ What Is Covered?

Depending on the product and warranty provided, coverage may include issues such as:

  • Device not powering on

  • Major functional hardware failure

  • Charging or connectivity issues

  • Problems with buttons or other essential functions

  • Other hardware faults covered by the specific product warranty

Please check the individual product listing for any product-specific warranty information.

❌ What Is Not Covered?

The warranty does not normally cover:

  • Accidental or physical damage

  • Cracked or broken screens

  • Water or liquid damage

  • Damage caused by misuse or improper handling

  • Unauthorized repairs or modifications

  • Normal cosmetic wear and tear

  • Scratches, dents, or marks that were already disclosed in the product listing

  • Issues caused by software modifications or unsupported accessories

📋 How to Make a Warranty Claim

If you experience a problem with your device during the warranty period, contact Mobrivo with your order number and a description of the issue.

We may ask for photos, videos, or other information to help diagnose the problem. The device may need to be inspected before a warranty claim is approved.

🔧 Repair, Replacement or Refund

After inspection, Mobrivo will determine the appropriate resolution based on the issue and applicable warranty terms. This may include repair, replacement, or another suitable resolution where applicable.

⚠️ Important

The warranty applies only to the original purchaser and is subject to the terms stated on the product listing and this policy. Warranty coverage may vary between devices, so always review the warranty information provided with your specific phone before purchasing.

If you have any questions about warranty coverage, please contact our customer support team.

Mobrivo — Smart Choices. Better Value.