Refund & Return Policy

At Mobrivo, we want you to feel confident when purchasing a used smartphone from us. If you receive an item that is damaged, incorrect, or does not meet the agreed conditions of your purchase, we are here to help.

Returns

If you wish to return your order, please contact Mobrivo within [X days] of receiving your order. The product must be returned in the same condition in which it was received, along with all included accessories, packaging, and other items supplied with the order.

Eligible for a Refund

A refund may be considered if:

• You received the wrong product.

• Your phone arrived damaged or defective.

• The device has a major issue that was not disclosed in the product description.

• The product does not match the condition or specifications stated on the product page.

Non-Returnable Situations

A return or refund may not be accepted if:

• The return request is made after the stated return period.

• The device has been physically damaged after delivery.

• The phone has been modified, repaired, or tampered with by an unauthorized person.

• The device is returned without required accessories or items supplied with the order.

• Damage results from misuse, accidental damage, water damage, or improper handling.

Refund Process

Once we receive your returned device, our team will inspect it to verify the reason for the return and its condition. If the return is approved, your refund will be processed using the applicable refund method.

Refund processing times may vary depending on your payment method and financial institution.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong phone, please contact us as soon as possible with your order number and clear photos/videos of the package and device. This helps us investigate and resolve the issue quickly.

Important Note

Because Mobrivo sells used smartphones, each device may have minor signs of previous use depending on its listed condition. Cosmetic marks that are clearly disclosed in the product description may not qualify for a refund.

For any questions regarding returns or refunds, please contact our customer support team.

Mobrivo — Smart Choices. Better Value.